Gondor has the following solutions to the issue of recipe confidentiality and inability to conduct on-site testing.
1. Remote Demonstration of Equipment
We can arrange a remote video demonstration to showcase the operation and performance of the equipment.
Through a high-definition video conferencing platform, the customer can watch the trial operation of the equipment in real-time.
During the demonstration, the customer can ask questions and receive immediate answers.
2. Provide Sample Testing Services
The customer can send some samples that do not involve the core formula to us, and we will test them on the equipment and record the results.
The test videos and data will be sent to the customer so they can evaluate the equipment’s performance.
3. Commitment and Guarantee
Promise never to ask customers about the specific details of the food formula.
Undertake not to mention any information related to the customer’s formula in any communication or cooperation with third parties.
Ensure the safety and reliability of our office environment, and prevent unauthorized personnel from accessing customer related information and materials.
4. On-Site Installation and Commissioning
If the customer is satisfied with the equipment, we can arrange for technicians to go to the customer’s site for installation and commissioning.
The technicians will provide operational training to ensure the customer can use the equipment proficiently.
5. Technical Support and After-Sales Service
Provide remote technical support and troubleshooting services to ensure the normal operation of the equipment. You can contact us through the phone and email at the top of the web-page.
Regular follow-ups to understand the customer’s usage of the equipment and provide necessary maintenance advice.
Through the above solutions, we can meet the customer’s testing needs while ensuring the confidentiality of their formula. We understand your concerns and needs and firmly believe that through our efforts and professional services, we can find the most suitable solution for you. We look forward to working with you to advance your business.
