Gondor Powered Dominican Bakery with Customized Commercial Rotating Ovens
Date:2024-8-16Author:Yolanda
On November 22, 2023, Gondor machinery, a professional food processing equipment supplier, successfully partnered with a client in Santo Domingo, Dominican Republic, to deliver six sets of 16-tray gas-powered commercial rotating rack ovens. And our customers from the Dominican Republic have ordered these rotating rack ovens as a key component for their new bakery chain spanning three locations. What’s more, this order highlights our commitment to rapid production and precise customization, enabling us to meet global standards and fulfill international demands efficiently. Check below or contact us to know more about the project:
Customized Commercial Rotating Ovens for Dominican Bakery Restarant
Gaining Insights into Customer Background
Initial ConnectionFollow-Up ConnectionIdentify NeedsClient Focus & CustomizationContact for Quotation
Initial Connection in 2020
The Dominican client first contacted Gondor machinery through our official website and Alibaba’s Trade Manager platform in 2020. At that time, they sent us an inquiry to request a quotation for horizontal ribbon mixers, commercial rotating ovens, and some other food processing machinery. As soon as we received their inquiry, our project manager promptly responded in the shortest possible time. Therefore, this swift action left a very good impression on the customer, which also earned their goodwill and trust.
Follow-Up Connection After Two Years
Although we did not secure an order after our initial contact in 2020, the customer reconnected with Gondor company in October 2023 by sending a new inquiry through our website. They are now seeking various types of food processing equipment from our factory to meet the needs of their newly established bakery restaurant in the Dominican Republic.
Thorough Discussion to Identify Needs
Through renewed and more in-depth communication, our project manager was able to understand that the customer is looking for some energy-efficient food processing equipment to upgrade their newly established bakery restaurants in the Dominican Republic which is provided by our factory. At the same time, the customer further revealed that they have successfully won the bid for their restaurant project in the Dominican Republic and are planning to quickly set up three restaurants before the scheduled government inspection. As for this project in the Dominican Republic, they are intended to satisfy the growing local market demand for bread and bakery goods.
Client Focus and Voltage Customization
As for this procurement, through numerous rounds of in-depth communication, we thoroughly and effectively showcased our company’s numerous strengths, such as our state-of-the-art production facilities, well-structured and orderly workshops, premium-quality products, and comprehensive service and support. Consequently, the client has no further requirements. However, the client has explicitly conveyed a strong preference for equipment that meets exceptionally high standards of both functionality and durability. In addition, as the restaurants in the Dominican Republic require a voltage of 220V, they have requested customization of the equipment they have ordered to meet these specific voltage requirements.
Dominican Project: Efficient Production & Customized Solutions for Specific Needs
Client Requirements and Production Challenges
Upon understanding the urgency, we immediately coordinated with our procurement and production teams to streamline the manufacturing process. Through our dedicated communication efforts, we assured our customer that the 16-tray gas-powered commercial rotating rack ovens could be produced within a short 10-day timeframe without compromising quality. Furthermore, our technical team tailored the rotating rack ovens to operate with the Dominican Republic’s 220V voltage standard, which also addressed the client’s specific electrical requirements.
Flexible Full-Container Shipping Plan
To further enhance efficiency and support the client’s needs, we provided a full-container shipping option with an additional logistics discount for our customers. Besides, we also invited them to fill the remaining container space with smaller food processing equipment, which can add value to the shipment. Therefore, this innovative solution saved on shipping costs and demonstrated our dedication to the client’s business success by providing a more complete range of equipment options.
Service Excellence: Thoughtful Communication and Transparency to Build Trust
Throughout this communication process, we demonstrated a client-centered approach, which ensured all communications were clear and responsive. For instance, when the client encountered issues with the dough weight specification on a previously ordered mixer, our team quickly clarified the original request, even sharing conversation screenshots to address the misunderstanding. For this reason, the client appreciated this attention to detail, which notes our reliability and professionalism.
In addition, to keep the client fully informed, we also shared photos and videos of the commercial rotating rack ovens at various stages of production, which highlighted important details and ensured complete transparency. So, this proactive communication boosted the client’s confidence in the product quality and production accuracy, which prompted them to add additional small-scale processing equipment to their order after paying the initial deposit.
On-Time Delivery of Commercial Rotating Rack Oven to Dominican Republic
In December 2023, Gondor machinery shipped the commercial rotating ovens on schedule, which can ensured they arrived in time for the client’s project inspection, a critical step for the launch of the new bakery locations. Then they expressed high satisfaction with our rapid production, customized services, and commitment to their project’s success. Moreover, our efficient production and meticulous attention to client needs also highlighted our competitive edge in the international market, which has established a foundation for potential future collaborations.
Gondor Machinery: Precision and Global Reach for Client Success
As a leader in food processing equipment, Gondor machinery continually strives to enhance customer experience and product quality. In addition, we also earned a strong reputation through our effective supply chain management and client-centric service approach. Looking forward, we will remain dedicated to innovation and delivering high-performance, customized food processing and packaging machinery that meets the evolving demands of global clients in diverse markets. Feel free to contact us today, and rest assured we will exceed your expectations. Let us help you achieve success!
Our technical team offers round-the-clock (24/7) support with quick response times, ensuring you receive comprehensive advice on our products and benefit from our extensive engineering expertise. We are committed to supporting your business, regardless of whether you place an order with us.
