Gondor provides a warranty service for food machinery, most products are come with a one-year warranty. If you have specific questions about product warranties, please call for consultation at your convenient.
1. Warranty period
The core components of most of our products come with a one-year warranty. During this period, we provide free replacement service to ensure your production runs smoothly.
2. Warranty coverage
The main mechanical structure, control system and other core components in the normal use of failure are included in the warranty. For example:
Motor failure: If the motor is damaged or unable to operate normally.
Transmission system problems: such as wear or breakage of gears, chains or belts.
Control system failure: such as PLC, sensor and other control components failure.
We recommend that customers prepare the following vulnerable parts in order to ensure uninterrupted production.
Belt: easy to wear or break due to long-term use.
Blade: easy to become dull or damaged during cutting.
Bearings: Wear or failure may occur after prolonged operation.
3. Responsibility partition
Failure caused by product quality problems are eligible for warranty service. However, the following circumstances are excluded from the warranty coverage:
- Man-made damage: such as damage caused by improper operation, intentional damage, etc.
- Illegal operation: such as not following the operation instructions or overload caused by the fault.
- Natural disaster: such as fire, flood, earthquake and other force majeure damage.
- Normal wear: such as the normal wear and tear of vulnerable parts.
4. Repair process
If a problem arises, customers can contact us by calling the phone number or emailing the address provided at the top of website. We will then arrange for professional personnel to assist you promptly.
By understanding the warranty period and the specifics of vulnerable parts, customers can better manage and maintain their equipment.
