FAQS FAQS
  • Gummy candy production line for commercial use

    FAQs for Commercial Gummy Candy Making Machine

    At Gondor machinery, we provide reliable, efficient, and versatile commercial gummy making machines that can produce high quality gummy candies on a large scale. Whether you are a small business or a large-scale candy manufacturer, there must be one commercial gummy machine catering to your production needs. Moreover, it is essential to have a good […]

  • FAQ

    Can You Help Me Recommend Relevant Machines and Optimize My Factory Layout?

    Gondor can provide recommended mechanical services and optimize factory layout services based on customer needs. 1. Requirements Analysis Production Demand: Comprehend existing production line’s capacity and demand, and confirm the functional and performance requirements for adding new machinery.Product Type: Ascertain the food type produced and its processing requirements, ensuring compatibility between new equipment and existing […]

  • FAQ

    Can You Make a Plan for Me if I Want to Start a Food Company?

    Of course, Gondor can develop exclusive plans for you according to your needs. 1. Preliminary communication and evaluation Thorough understanding of the customer’s requirements, including product types, production scale, sales channels, and more. Engage in in-depth discussions with the client to understand their specific needs and expected goals for the new machinery. 2. Equipment recommendation […]

  • FAQ

    What Payment Methods Does Your Company Have?

    Customers who have reached a cooperation agreement with Gondor can choose from multiple payment methods. 1. Cash Payment This traditional method is straightforward but may not be convenient for large transactions. 2. Bank Transfer Gondor provides the company’s bank account information, and customers can transfer money directly, which is secure and traceable. 3. Online Payment […]

  • FAQ

    Can I Customize the Machinery I Need?

    Gondor provides machine customization service. Here are the specific customization progresses. 1. Demand analysis Production Capability: Confirm the volume and rate of production required by the customer. Product Type: Record the type of food that customer will produce and specific requirements such as size, shape etc. Operating Environment: Analyze the specific environmental conditions, such as […]

  • FAQ

    How Long Is the Warranty Period for Your Machinery?

    Gondor provides a warranty service for food machinery, most products are come with a one-year warranty. If you have specific questions about product warranties, please call for consultation at your convenient. 1. Warranty period The core components of most of our products come with a one-year warranty. During this period, we provide free replacement service […]

  • FAQ

    What Services Do You Provide After Placing an Order?

    Gondor offers a one-stop food production service, allowing you to get everything from sourcing to installation in one place. 1. Order processing stage Timely confirm the order details, including machinery model, specification and quantity. Provide clear and accurate order status updates to keep customers informed of progress at all times. 2. Pre-sales service We can provide […]

  • FAQ

    Before Placing an Order, Can Your Company Provide a Trial Run of the Product?

    Yes, Gondor provide product testing. You can apply for a trial run by following the steps below. Step 1. Contact Sales Representative Customers can contact sales representatives through the phone or email at the top of the webpage, and express their needs for the product testing . Step 2. Provide Detailed Requirements Customers need to […]

  • FAQ

    Do You Offer Training Videos on Machine Operation and Maintenance?

    Gondor provides machine operation and maintenance training videos. Gondor focuses on the research and development, production, and sales of food machinery and packaging machinery. We are committed to providing our customers with high-quality mechanical equipment and comprehensive after-sales services. Gondor can provide various food machinery from ingredient preparation, molding to food packaging, and offer comprehensive consulting […]

  • FAQ

    How Do I Test the Machine if My Recipe Is Confidential?

    Gondor has the following solutions to the issue of recipe confidentiality and inability to conduct on-site testing. 1. Remote Demonstration of Equipment We can arrange a remote video demonstration to showcase the operation and performance of the equipment. Through a high-definition video conferencing platform, the customer can watch the trial operation of the equipment in […]