Gondor offers a one-stop food production service, allowing you to get everything from sourcing to installation in one place.
1. Order processing stage
Timely confirm the order details, including machinery model, specification and quantity.
Provide clear and accurate order status updates to keep customers informed of progress at all times.
2. Pre-sales service
We can provide a detailed introduction to the functions, characteristics, and advantages of food machinery.
Answer customer’s questions about mechanical performance, scope of application and other aspects.
Provide professional equipment selection suggestions based on customer needs.
3. Production and Quality Control
Strictly follow the standard ISO 9001 for production to ensure the quality of machinery.
Conduct comprehensive quality inspection and debugging to ensure good performance at delivery.
4. Packaging and Transportation
Using appropriate and sturdy packaging to ensure that the machinery is not damaged during transportation and to ensure timely delivery.
Arrange reliable logistics and transportation to ensure timely delivery to the customer’s designated locations.
Provide cargo tracking information for goods to facilitate customer inquiries.
5. Installation and debugging
Professional and technical personnel will provide remote installation and debugging guidance.
We can dispatch professional personnel to the site to debug the equipment if you need.
6. Training Services
Provide comprehensive training for customers’operators, including mechanical operation, maintenance and other aspects.
Provide training materials and operation manuals.
7. After-sales support
Set up a special after-sales service hotline to respond to customer inquiries and feedback in time.
Provide regular equipment maintenance and inspection services.
Quickly deal with equipment malfunctions and provide maintenance or component replacement services.
Continuously provide technical support and upgrade suggestions.
8. Documentation provided
Provide relevant documents such as product qualification certificates and quality inspection reports.
Provide complete operating instructions, maintenance manuals, etc.
9. Personalized services
Provide customized services based on customer specific requirements.
Assist clients in factory layout planning and other related consultations.
Let us know your needs by phone and email at the top of the page. Gondor’s professional consultants will provide you with comprehensive services.
